Policies

Lash Appointments

We provide a flexible booking schedule and ask that in the event of needing to reschedule or cancel to do so 24-hours prior to your appointment to avoid a late cancellation fee. In the event of a no-show you will be charged for the full price of the appointment booked.

We strive to accommodate our clients to the best of our ability. All appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 24-Hours * before your appointment time to avoid a cancellation fee. If cancelling/rescheduling, please do so at least 24 hours before the scheduled appointment time to avoid a cancellation fee.

A card is required to hold your appointment and If you choose not to put a card on file we will not hold your appointment time or date. You will be charged 50% of services being booked as the cancellation fee for an appointment that is cancelled less than 24 - hours before the appointment time.

  • No-shows will be billed for the full (100%) amount for the appointment.

  • Clients who have no-showed for appointments will be asked to prepay/pay towards their visit when booking future appointments.

  • All appointment cancellations must be made & confirmed via telephone. Appointment cancellations through text or email are welcomed.

LATE ARRIVALS

We ask that our clients are on time for their appointments to ensure sufficient time for quality results.

  • While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints.

  • Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the time of the next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.

  • If you decide that you want to reschedule due to late arrival you may do so but will still be charged 50% of services being booked.

 

Wedding Makeup Bookings

All Wedding makeup Bookings Require a 50% deposit to secure your reservation, and require a minimum of 6 weeks notice to cancel your booking, otherwise your deposit will be charged as a cancelation fee.